MR TOP UP is a digital platform that provides purchasing and top-up services for virtual coins or diamonds, primarily for live streaming applications such as Bigo Live. Our services are only valid for transactions made through the official website www.mrtopup.id.

• MR TOP UP only accepts payments through the official payment gateway Duitku.com, which includes QRIS, Virtual Accounts, Retail Outlets, E-Wallets, and manual bank transfers as listed on the payment page.
• We are not responsible for any losses incurred due to payments made to third parties or to bank accounts not listed on our official website.
• Funds transferred to unregistered or incorrect accounts cannot be refunded.
• MR TOP UP does not accept payments from suspicious sources or funds that may be linked to illegal activities. We reserve the right to reject and block such transactions without issuing a refund.
• All transactions are final. There are no refunds once payment is successfully processed.

• Once placed and paid, all orders are non-cancellable and non-refundable under any circumstances.
• The estimated top-up processing time is 1–5 minutes after payment confirmation, but may vary depending on system and platform conditions.
• MR TOP UP reserves the right to delay or reject an order in case of suspicious activity, system abuse, or incorrect account information.
• In exceptional circumstances such as natural disasters, technical outages, criminal incidents, or national emergencies, MR TOP UP has the right to take unilateral decisions to postpone or cancel the service.

• Customer data including username, account ID, WhatsApp number, and transaction history will only be used for operational purposes, verification, and transaction or promotional notifications.
• MR TOP UP will not sell, share, or misuse customer data for harmful or unauthorized purposes.
• By using our services, customers agree to receive promotional and transactional information via WhatsApp or email registered with their account.
• MR TOP UP reserves the right to share customer data with authorities in the event of fraud, money laundering, or other criminal investigations.

• MR TOP UP is not responsible for user errors such as entering the wrong ID, top-up amount, or destination platform.
• We are not liable for loss of account access due to violations of third-party platform policies (e.g., Bigo Live).
• Users assume full responsibility for any consequences arising from the use of our services.

MR TOP UP reserves the right to modify these terms of service at any time without prior notice. Updates will be published on our website and become effective immediately upon posting.

For inquiries, complaints, or customer support, please contact us through:

• WhatsApp Admin Top Up: 628119698160
• Official Email: [email protected]
• Or use the "Contact Us" form at www.mrtopup.id