Payment Methods
We Accept Cryptocurrency Payments:
BNB BITCOIN
ETH ETHEREUM
Payment Instructions
1. Manual Bank Transfer
For customers who make a direct transfer to MR TOP UP's official bank account (manual transfer), please follow these guidelines:
- Include your BIGO ID in the "transfer note/message" when making the payment.
- Place your order within 1 hour of completing the transfer.
- Attach the payment receipt when submitting your order to expedite the verification process.
- Orders not placed within 1 hour of the transfer will be considered void, and MR TOP UP is not obligated to process or refund the payment.
- MR TOP UP only accepts payments to official bank accounts listed on www.mrtopup.id. If you receive a bank account number from anyone not listed on the website, please report it immediately.
2. Payment via Payment Gateway (Duitku)
For customers who make payments using QRIS, Virtual Account, E-Wallet, or Retail (Alfamart) through the Duitku payment gateway:
- Transactions will be automatically verified by our system upon successful payment.
- No need to send a payment receipt for this method.
- Please ensure that you follow the payment instructions correctly so the system can automatically recognize your transaction.
- If there is any failure or system error, please contact our MR TOP UP admin via WhatsApp for further assistance.
Refund Policy
MR TOP UP only provides refunds under the following conditions:
- Out of Stock
- Overpaid Transfer
- Wrong Transfer (Without Order)
If the diamond/coin stock is unavailable, the refund will be issued within a maximum of 24 hours.
If the payment exceeds the intended purchase value, the excess amount will be refunded within a maximum of 24 hours after verification. However, this is subject to adjustment based on the number of diamonds already delivered. If the full diamond amount equivalent to the transferred funds has already been sent, MR TOP UP will not issue a refund.
If a transfer is made without placing an order, our finance team will conduct an investigation first. Refunds will be issued within a maximum of 3 business days (72 hours) upon successful validation.
C. Refund Terms & Conditions
- Refunds will only be returned to the same bank account and under the same account holder's name as used in the original transfer.
- If the customer makes a transfer mistake for the second time or more, no refund will be issued. Instead, the diamond equivalent will be sent to the customer's BIGO ID.
- Refunds will be processed within a maximum of 3 business days (72 hours) after being validated by our finance team.
- This policy is enforced as a preventive measure against fraud and money laundering.
D. Security Warning
If you receive a bank account number from someone other than those listed on the official website, DO NOT PROCEED WITH THE TRANSFER. Please contact us immediately:
- Complaint Hotline: 62812180180
- WhatsApp Admin Top Up: 628119698160
- Email: [email protected]
About Us
MR TOP UP has been an Official Top-Up Partner of Bigolive Indonesia since 2019. We are a top-growing distributor with over 5,000 partners, 100,000 satisfied customers, and an award-winning recognition as the best partner of Bigolive Indonesia.Address
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PT. KOINVERSE INOVASI DIGITAL - MRTOPUP.ID
We are an authorized reseller of Bigo Live diamonds. Bigo Live and this website are operated by separate, unaffiliated companies and are not responsible for each others services.