For customers who make a direct transfer to MR TOP UP's official bank account (manual transfer), please follow these guidelines:
For customers who make payments using QRIS, Virtual Account, E-Wallet, or Retail (Alfamart) through the Duitku payment gateway:
MR TOP UP only provides refunds under the following conditions:
If the diamond/coin stock is unavailable, the refund will be issued within a maximum of 24 hours.
If the payment exceeds the intended purchase value, the excess amount will be refunded within a maximum of 24 hours after verification. However, this is subject to adjustment based on the number of diamonds already delivered. If the full diamond amount equivalent to the transferred funds has already been sent, MR TOP UP will not issue a refund.
If a transfer is made without placing an order, our finance team will conduct an investigation first. Refunds will be issued within a maximum of 3 business days (72 hours) upon successful validation.
If you receive a bank account number from someone other than those listed on the official website, DO NOT PROCEED WITH THE TRANSFER. Please contact us immediately:
We are an authorized reseller of Bigo Live diamonds. Bigo Live and this website are operated by separate, unaffiliated companies and are not responsible for each others services.